FAQ

Our collections are crafted for urban athletes and fitness enthusiasts worldwide who value both performance and style. Whether you’re into yoga, running, gym training, or just love comfortable activewear for daily wear, our products are designed to keep up with your dynamic lifestyle.

We specialize in premium activewear that combines functionality with urban style. From moisture-wicking fabrics to seamless designs, our collections (including our popular hoodies, leggings, and performance jackets) are made to support your movement while keeping you looking great.

Each product page includes detailed size charts. For performance wear like leggings and sports bras, we recommend checking your measurements against our charts as activewear often fits differently than casual clothing. When in doubt between two sizes, consider sizing up for looser fits (like hoodies) and your exact size for compression styles.

Absolutely! Our collections are designed for various activity levels. Look for items labeled “high-performance” or with moisture-wicking properties for intense workouts. Our leggings and sports bras offer excellent support, while our breathable tanks and tees keep you cool during cardio sessions.

Yes! We rotate our offerings seasonally with winter jackets in colder months and swimwear/shorts as summer approaches. Our mid-season jackets and outerwear are perfect for transitional weather. Sign up for our newsletter to stay updated on new arrivals.

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.

Your security is our priority. We use industry-standard SSL encryption and never store your full payment details on our servers. You can shop with confidence at Urban Fit Shop.

We process orders quickly to get your gear to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We offer seamless global delivery to most urban centers worldwide, excluding some Asian countries and remote locations. Our carriers (DHL, FedEx, and EMS) ensure reliable delivery to fitness enthusiasts from Sydney to Geneva.

Express Shipping: $12.95 USD – 1-2 business day processing + 10-15 day delivery via DHL/FedEx

Free Standard Shipping: For orders over $50 – 1-2 business day processing + 15-25 day delivery via EMS

All orders ship from our Omaha, Nebraska headquarters with Midwestern care!

Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey just like you track your fitness progress! For any delivery concerns, our Omaha-based team is ready to assist.

While we strive for athletic precision in our deliveries, occasional delays can occur due to customs processing, weather, or carrier delays. If your package is significantly delayed, contact us at [email protected] and we’ll investigate with our carriers.

We stand by our products like we stand by your fitness journey. You may return unworn, unwashed items with tags attached within 15 days of delivery for a full refund. Some sale items may be final sale – check product details at purchase.

Email our customer service team at [email protected] with your order number and return request. We’ll provide return instructions and a prepaid label when applicable. Returns must be shipped back within 7 days of approval.

Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund. This ensures you get your preferred item as quickly as possible.

Refunds are processed within 3-5 business days after we receive your return. The timing for the refund to appear in your account depends on your financial institution, typically 5-10 business days.

Our Omaha-based team moves as fast as you do! Reach us at:

Email: [email protected]

Mailing Address: 1972 Rosebud Avenue, Omaha, US 72619

We typically respond within 24 hours on business days.

Yes! We love outfitting fitness teams and corporate wellness programs. Contact us at [email protected] for bulk order pricing and customization options.